FAQs


How can I apply for a vacancy?

From the recruitment homepage you can search for a vacancy by selecting the role you wish to apply for from the drop down menu. Alternatively you can search existing vacancies by clicking on the search vacancies button on the homepage.

How do I set up job alerts?

Select 'Job Alerts' from the menu. Enter your name, email address and alert criteria and select register. You will receive an email asking you to verify your details, and your alert will be set up. You can set up as many job alerts as you like.

How can I keep up to date with new vacancies?

You can register online to receive regular vacancy alerts, as well as visiting our careers site.

I have forgotten my account password - what do I do?

On the login page click on the link that says “Forgotten your password?” You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your password reminder.

Is there a limited time for filling in an application form online?

As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.

How can I tell which questions within the application form are mandatory?

Mandatory questions are displayed in bold and marked with an asterisk.

Can I print off my application form to keep a copy for myself?

Yes, you can print out a summary once you have fully completed any part (or all) of the application form.

How long will my details remain on record?

In compliance with the Data Protection Act 2018, your details will remain on record for 12 months. Shortly before this period you will be sent an email advising you of this, and you will then be given the opportunity for your details to remain on file longer.

User IDs and passwords

Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form.

I don’t have a computer at home or at work – is there anywhere else I can register and apply online?

If you don't have internet access at home, ask a relative friend or neighbour if you can use their computer for your job search.
You can set up your own email account on a computer at your local library (please visit www.northyorks.gov.uk/libraries-0 for information about your local library) or other local facilities, however, these may vary so check out shopping centres and community centres in your area.
Free email accounts can be set up through providers such as www.yahoo.co.uk, www.gmail.google.com and www.hotmail.com. Just log onto their websites and follow the instructions.
Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your account if you are using a shared computer.

Will the system log me out automatically?

As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 60 minutes of inactivity (i.e. not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save and exit'.
We also recommend that you compose your answers to longer questions, (i.e. those with free text areas) off-line in a word processing package and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers.

How often are new vacancies advertised on the site?

New vacancies are advertised on the site on an on-going basis. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively you can register for specific vacancy alerts.