Are you an experienced ICT Services Manager with a passion
for providing excellent customer service?
If you are people focussed and enjoy making a difference
this role could really suit you.
You’ll
join a small and friendly team with opportunities for attractive flexible working
with a mix of home working and hours that can enable an excellent work/life
balance.
Ryedale District Council’s IT Service Desk play a
fundamental role in enabling the council to deliver key services to the
residents and businesses of Ryedale.
With a workforce now predominantly working
from home, the importance of fully functioning, highly skilled service desk able
to respond to changing business needs, is more important than ever and we are
looking for someone to lead and develop the team for a 6 month period while we
undertake some key IT projects.
About the role: We are looking for an experienced ICT Services Manager who relishes
a challenge and can quickly step into the role and support the team in working
towards best practice, prepare to support new solutions (primarily M365), as
well as someone who enjoys forming positive working relationships with our suppliers, officers and elected
members.
In order to be successful in this role, it is essential that
you:
- Are educated to degree level in a technology
related subject or equivalent, or have demonstrable experience at this level.
- Have a significant technical IT background
focussing on managing a range of IT technologies, including but not limited to
VMWare, Microsoft Windows Server and Desktop products, MS Active Directory,
Thin Client technologies and Networking technologies.
·
- Have extensive knowledge of managing a corporate
network and associated IT systems
·
- Have a sound understanding and knowledge of ITIL-based
change control processes and methodology
About you;
Getting the best from your team will be something you strive
for, you’ll have proven ability to lead
and develop staff, through training, coaching and performance management. You
will have excellent interpersonal, communication and negotiation skills and
commitment to continuous improvement.
You are self-motivated with the ability to deal with
conflicting demands whilst meeting tight deadlines and a creative problem
solver able to identify possible causes of problems and implement solutions to
minimise future occurrence.
You will be able to lead, but willing and able to dig in and
deliver where capacity issues require it.
What we can offer:
Whilst the position will be based at Malton, as a modern
council we can offer very attractive flexible working arrangements with a mix
of home working and working hours that can enable an excellent work/life
balance.
There is a requirement to ensure adequate cover for the
service desk to meet business need and due to the small size of the team it is likely
that the post holder will be required to provide cover at times (the Service
Desk is open 08:30 to 5:00 Mon – Thurs and 08:30 to 04:30 Friday). It is also
expected that the post holder will be on site one or two days a week as
required to lead and support the team, but outside of that, flexibility in when
hours are worked can be agreed to suit.
How to apply: For an informal conversation about this opportunity, please
contact Theresa Dykstra on 07435 934954.
To apply please click “apply” to submit your online
application, or alternatively we are happy to accept your CV including a
personal statement in one Word document (not pdf) to
Resourcingsolutions@northyorks.gov.uk by midnight on Sunday 27th of June.
Please include ‘Service Desk Manager’ in
the header/subject line of your email.
Job Description ICT Service Desk Manager.docx
Please note, It is important that your CV includes your full
contact details (telephone, email, and address), full employment history (name
of employer, job titles, dates of employment and salary), full education
history (qualification, grade, dates and place of study), and explanation of
any gaps in employment. Your personal statement should outline your motivation
for applying and how you meet the criteria for the role as detailed in the
person specification below.
We do not accept applications from agencies.
Closing date: 27th June 2021
Interview date: either 8th or 9th July 2021
ICT Service Desk Manager
ICT Service Desk Manager
Location: Ryedale District Council
Salary: £30,507 - £34,788