Lead Technician
Salary: £30,151 - £32,909
Grade: I
Hours: Full-time, Permanent
Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton
Experience / Qualifications
- A level 4 qualification, equivalent technical qualification or demonstrable relevant experience in a managed enterprise IT environment
- Technical training qualification – MCP, CCNA or manufacturers accreditation is desirable
- ITIL V4 Foundation would be ideal, but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism
- Experience of ICT incident and request resolution.
- Experience of maintaining desktop and mobile end user devices in an enterprise environment
- Experience of using a Configuration Management system.
- Holds a driving licence
Role Summary
The Digital Workplace Team sit in Technology and provide technical support to enable service delivery and maximise the business benefit of its digital Microsoft 365 technologies and productivity software as well as it’s communication and collaborative technologies. The Digital Workplace team have a passionate focus on providing excellent customer service and encourage a positive user experience with the technologies available. The Digital Workplace supports the productivity toolset required to work in a forward thinking and continually developing digital workplace.
The Lead Technician in the Digital Workplace team will be able to work independently to achieve time sensitive tasks. The Lead Technician will also proactively work with knowledge experts and support product owners to enhance individual skills and knowledge in all areas supported by the Digital Workplace. There will be a need to have knowledge of and show a keen enthusiasm to learn about how to maximise the use of standard hardware technologies and software including our communication and collaboration tools and the underpinning asset and request management lifecycle to share knowledge with end users and support junior members of the team to develop a varied range of capabilities.
The Lead Technician will be an escalation point for junior members of the team on a day-to-day basis and will introduce proactive mentorship to embed a higher level of knowledge throughout the team. They will work alongside the Product Owner to prioritise the focus of work by feeding into planning and taking an active role to fulfil requests and incidents at 2nd Line level to ensure learning from those tasks and customer feedback are put into practice.
For an informal conversation about this opportunity, please contact Caitlin Bell Caitlin.Bell@northyorks.gov.uk or call 01609 532759
Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.
If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk detailing clearly all of the roles you wish to be considered for.
Careers in technology and change | North Yorkshire County Council