Product Owner
Salary: £35,411 - £38,296
Grade: K
Contract: Full-time, Permanent
Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton
Experience / Qualifications
- ITIL V4 Foundation would be ideal, but this is not essential as long as you hold a professional qualification or equivalent in the relevant specialism
- A good understanding of IT Service Management as well as experience in both customer engagement and supplier management
- Excellent communication skills, both written and verbal.
- The ability to influence, negotiate and problem solve
- A keen eye on optimising and automating processes, systems management and IT support.
Role summary
This is a fantastic opportunity for technology professionals who are looking to progress their career within IT Management and Leadership, with opportunities to work on projects following Agile and Prince 2 methodologies.
We are looking for a Product Owner – Digital Toolset (Office Productivity) to join our team. You will lead a team of technology professionals developing, supporting and delivering products with a focus on Digital office productivity tools, technology, software and hardware ensuring a positive service user experience, engagement with staff to maximise business productivity and facilitate innovative and flexible working practises through the use of technology.
Working with the Service Owner you will be responsible to ensure the products meet the current and future needs of the business. Guiding the development of functionality through the full design, implementation, testing, deployment, maintenance and improvement phases with the goal of making Council services simpler, easier and faster to use. You will devise and iterate the product roadmap and backlog, be a champion for user needs, document product knowledge, and communicate plans and progress through various channels including social (eg. Yammer), stakeholder meetings and demos.
As a team leader you will act as a capacity resource manager for your team, ensuring the effective operation of key management information systems and managing the end-to-end aspects of IT Service Management for the Products within your portfolio. By promoting established ISO 20000 service management practices are followed and product documentation is kept up to date, you will ensure the products and services supplied meet the needs of the service and its users and are delivered to agreed, achievable service levels.
For an informal conversation about this opportunity, please contact Caitlin Bell Caitlin.Bell@northyorks.gov.uk or call 01609 532759
Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.
If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk detailing clearly all of the roles you wish to be considered for.
Careers in technology and change | North Yorkshire County Council