Job Description.pdfGrade: 4 Scp 10
Salary: £23,620 per annum pro rata plus weekend enhancement on all contracted hours of 5% £24,328 with enhancement).
Hours per week: An average of 16 hours per week. Over a three week rotating shift pattern. See below.
Week 1 = 32 hours Week 2 = No Hours Week 3 = 16 hours.
Week 1 – Monday 06:00 - 14:00 Tuesday 14:00 - 22:00 Saturday & Sunday 06:00 to 14:00
Week 2 – No Hours Worked (although occasionally if required you may be called upon to cover shifts)
Week 3 – Monday & Tuesday 14:00 - 22:00
Contract: Established
Closing Date: 2nd October 2022
Interview Date: w/c 10th October 2022
Would you like to be a part of an amazing, dedicated and conscientious team, who use their quick thinking and emotional resilience to provide help and support to residents throughout North Yorkshire?
Based at Ryedale House in Malton, Ryecare Lifeline Service handles emergency calls 24/7, 365 days a year and have been assisting North Yorkshire residents get help for over 30 years, making an invaluable contribution to the local community.
As a Ryecare Customer Advisor you will be responding to customers in an empathetic and caring manner, using protocols in place and your ability to 'think on their feet' to support the caller. After working your shift you will really feel as though you have made a difference to the lives of others. Due to the type of emergency calls handled, applicants must be emotionally resilient it is important to have a ‘can do’ attitude as it can be challenging at times. Full training and support will be provided.
The shift pattern for this position is:
Week 1
Monday 6am-2pm Tuesday 2-10pm Saturday and Sunday 6am-2pm
Week 2
No hours worked this week (although occasionally if required you may be called upon to cover shifts)
Week 3
Monday & Tuesday 2-10pm
The pay is £12.24 per hour plus a 5% enhancement for weekend working on all contracted hours £23,620 pro rata the average hours are 16 per week.
The successful applicant will be required to work on a shift basis which may include bank holidays. Occasionally you may be called upon to cover additional shifts, so flexibility is important.
Duties include handling out of hours repair calls and dealing with any other emergency situation in Ryedale, Richmondshire, Craven, Selby and Scarborough Councils.
It is imperative that you are able to work on your own initiative within a framework of identified procedures and protocols. Operators must demonstrate a caring, sympathetic, professional and responsible approach when dealing with vulnerable people and be effective communicators.
Applicants must be good decision makers, be able to prioritise their work load and be able to work calmly under pressure.
Enhanced DBS clearance is required for this post.
For more information about this vacancy, please contact Kerry Clements via email kerry.clements@ryedale.gov.uk
To apply for this vacancy please log on to www.nyccjobs.co.uk