Job Title: Graduate Trainee – Customer and Communications
Location: Malton, Ryedale District Council
Grade: E, F, G
Salary: 1-6 months £19,698, rising to £20,493 after 6 months and then £22,627 for the final 12 months of the scheme.
Contract: 2 years fixed term position as part of the NYCC / Ryedale District Council graduate programme
Hours: Full time, 37 hours per week
Directorate: Customer and Communities Services (Ryedale District Council)
Service: Safer, Stronger Communities Service (Ryedale District Council)
Responsible to: Service Manager
We now have an exciting opportunity for a graduate to join our Customer and Communities Services Team as a Customer and Communications Trainee.
The Councils Customer and Communities Service is responsibility for delivery of Customer excellence. The service covers, Community Safety and Enforcement, Community Engagement, Customer Service, and Revenue and Benefits. The team takes a holistic view of working with internal and external partners to achieve the best outcomes for Ryedale citizens.
Community Team is committed to providing high standard of customer and community excellence. Responsibilities include providing a single point of contact for citizens, elected members, Town and Parish Councils, partners and voluntary organisations for each community area. Building on excellent working relationships with internal and external teams to develop a local place based solution that respond to community issues.
In order to illustrate the scope of the duties and responsibilities for this role these may be broadly categorised under the following headings:
· Operational administration
· Monitoring and maintaining case records
· Provide monthly report on community safety and enforcement
· Assisting with the Health and safety assessments
· Updating procedures and working procedures are in place
· Working with the project officer on new schemes to ensure operational procedures are in place
· With colleagues provide support and advice to address antisocial behaviour complaints
· Community safety
· Antisocial behaviour case management
· Early and effective intervention and prevention project work
· Community capacity building
· Administration of Community grants
· Administration and installation of Ryecare- lifeline
· Other frontline services, housing, environmental health, planning.
Benefits of working and learning in the service:
· Experience or working in a busy rural District Council
· Opportunity for graduates to gain knowledge in Community safety and Customer Service
· Learn from highly experienced community officers and other specialist
· Opportunity to take responsibility for own caseload
· Developing confidence in own judgement
· Experience of working in partnership
· Experience or working with an intelligence led approach
Graduates who join NYCC are expected to:
· Achieve the objectives set for them; ask for help/clarity where needed;
· Develop their knowledge through self-directed study – further research, reading and questions;
· Fully participate in all training opportunities through on the job experience, mentoring and coaching and formal training and learning;
· Work toward becoming a member/associate of the relevant professional body, where appropriate;
· Make the most of the opportunities available within NYCC; and demonstrate NYCCs expected behaviours of:
o Focussing on customers and communities;
o Taking responsibility;
o Working together;
o Acting with Integrity
o Building a culture of continuous improvement and innovation; and leading by example
Role Overview
- Working effectively as part of a multidisciplinary team comprising a number of disciplines including community link officers, community civil enforcement officers, community (Safety and ASB) Link officer, Community engagement and Data Project assistant, and intelligence & GIS mapping officer. The officer will working within a community safety Hub.
- Help support members of the community team with antisocial behaviour case, civil enforcement, installation of life line. The graduate officer will help assist community link officers in the initial investigation of any community issues/complaints and try to help contribute to resolve any issues at the first point of contact. They will escalate any complex case to specific service areas and work collaboratively for the best outcomes.
- Help implement the delivery of our prevention and intervention plans on key initiatives.
- Help undertake initial antisocial behaviour complaints by helping resolve case by the most satisfactory course of action through advice, discussion, negotiation, mediation, enforcement and/or prosecution having due regard to legislative requirements, case law and in accordance with departmental practice and procedures and the Council's scheme of delegation.
- Preparing or contributing to written reports and presentations and attending community and public meetings.
- Supporting the participation of individuals, families and communities in the co-production of strategies, locality plans and projects and support and review plans
- Following the complaints procedure to ensure that complaints about services managed at locality level are dealt with and responded to proactively.
- Supporting community capacity building in the area; maximising the use of the total resource available within the Council and with partner agencies to meet locally identified needs, working to ensure communities are empower, and Ryedale is safe place to live, work and visit.
- Attending and participating in multiagency problems solving partnership meetings
- Review existing procedures and the involvement in the development of new approaches, within own work area, to fit evolving needs.
Requirements of the Role
- Ability to resolve community safety issues quickly and effectively
- Establishing good relationships with colleagues and agencies internally &externally
- Ability to work effectively on my own, planning and prioritising your work
- Attention to detail, an ability review and amend documents, letters etc
- Good oral and written communication skills
- Good organisation and a planned approach to work tasks
- A positive problem solving attitude and enjoy working with people
- Able to start and finish work, ensuring that other stakeholders are involved and consulted
- Ability to build and maintain positive relationships with a range of internal and external partners.
- Ability to write clear, concise letters and reports
- Ability to plan and organise own workload and meet deadlines
- Good IT skills
- Ability to develop collaborative working relationships that promote joint working, best practice and consistency of service delivery.
- An understanding of the requirements of providing a supported to vulnerable citizens
- Ability to understanding how to effectively manage and respond to complaints.
- The ability to work both as part of a team and independently
- A positive problem solving attitude and enjoy working with people
- Able to start and finish work, ensuring that other stakeholders are involved and consulted
- Ability to build and maintain positive relationships with a range of internal and external partners.
- Ability to write clear, concise letters and reports
- Ability to plan and organise own workload and meet deadlines
- Good IT skills
- Ability to develop collaborative working relationships that promote joint working, best practice and consistency of service delivery.
- An understanding of the requirements of providing a supported to vulnerable citizens
- Ability to understanding how to effectively manage and respond to complaints.
- The ability to work both as part of a team and independently
Essential criteria for this Graduate opportunity: Educated to Graduate level in criminology, social policy, law, social work, health and social work, housing, business.
Desirable criteria for this role: Work with vulnerable people and Data analysis’s
Start your journey to a great career and join us as a graduate.
Key dates:
Closing date: Sunday 21st February 2021
Interview date: W/C 8th March 2021
Key documents:
Job Description / Person Specification.pdf
Visit our dedicated campaign page to learn more about our fantastic Graduate Programme and hear from our recent Graduates.
If this role sounds like it could be for you, and you would like to gain more information, please call Bridget Skaife – Safer Stronger Communities Manager on 01653 600666 Ext 43255 or via email bridget.skaife@ryedale.gov.uk
NYCC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.