Service Desk Analyst
Salary: £21,968 - £22,777
Grade: E
Hours: Full-time, Permanent
Location: Hybrid with expectation to attend offices in North Yorkshire when required including County Hall Northallerton
Experience / Qualifications
- Knowledge of the key principles of effective customer service and the ITIL service management framework
- Have excellent communication skills both verbal and written, as well as good active listening skills
- Be able to confidently use persuasion, influencing and/or negotiation techniques
- Proven ability to problem solve IT Issues and can work productively in a pressurised environment and support others to do so
Role Summary
Do you have outstanding communication skills and a passion for providing excellent customer service?
Our Service Desk team is the central point of contact between service providers and users/customers on a day-to-day basis. It is also a focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services). We are certified as BSI ISO 20000 compliant and as such is committed to delivering a consistently high level of service. We also work in partnership with the internal Technology & Change teams, Service and Product Owners, T&C Commercial Services as well as external 3rd party suppliers.
For an informal conversation about this opportunity, please contact Matthew Marsden Matthew.marsden@northyorks.gov.uk or call 01609 534165
Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on Sunday 12th February 2023.
If you are interested in more than one opportunity, please just apply once online, then email Sophia.Pawson@northyorks.gov.uk or Liam.phillips@northyorks.gov.uk detailing clearly all of the roles you wish to be considered for.
Careers in technology and change | North Yorkshire County Council